This is a starting template. Replace everything in [brackets] with your own details, and adjust it to fit how your shop works. It is not legal advice, so check the rules where you sell.
Last updated: [Month Day, Year]
We want you to love your order. If something isn’t right, you can return it within [30] days of delivery.
To be eligible, items must be unused, in their original condition and packaging, with tags attached.
Email [your@email.com] with your order number and the item(s) you’d like to return. We’ll reply with the return address and next steps. Items sent back without asking first may not be accepted.
Return shipping costs are paid by [the customer / us], unless the item arrived damaged or was sent in error.
Please check your order when it arrives. If an item is damaged or isn’t what you ordered, contact us within [7] days with a photo and we’ll make it right.
The fastest way to exchange an item is to return it and place a new order for the item you’d like.
Once we receive and check your return, we’ll email you to let you know if it’s approved. Approved refunds go back to your original payment method within [5 to 10] business days. Your bank may take a little longer to show it.
Email us at [your@email.com] or use our contact form.