This is a starting template. Replace everything in [brackets] with your own details, and adjust it to fit how your shop works. It is not legal advice, so check the rules where you sell.
Last updated: [Month Day, Year]
Orders are packed and shipped within [1 to 3] business days. Orders placed on weekends or holidays are processed the next business day.
Delivery times are estimates and can be affected by the carrier, weather or busy seasons.
We currently ship to [countries or regions]. International orders may be charged customs duties or taxes by the destination country. These are paid by the customer.
Once your order ships, you’ll receive an email with your tracking details. You can also check your order status on our Track Your Order page.
If your package arrives damaged or doesn’t arrive, please contact us within [7] days of the expected delivery date and we’ll help sort it out.
Please double check your address at checkout. We can’t be responsible for orders sent to an address entered incorrectly, but we’ll always do our best to help.
Email us at [your@email.com] or use our contact form.